FAQs

1. How do I create an account?

You can create an account by clicking Register on the login page, entering your details, and confirming your email/phone number.

2. Can I shop without creating an account?

Yes, you can browse products without an account, but you will need to register or log in to place an order and track deliveries.

3. What payment methods are accepted?

We accept credit/debit cards, cash on delivery (where available), and secure online payment gateways.

4. How can I track my order?

You can track your order by going to My Orders in your account. You will also receive real-time notifications about your order status.

5. How long does delivery take?

Delivery usually takes 1–3 business days depending on your location. You will see the estimated delivery time at checkout.

6. Can I return or exchange a product?

Yes, eligible products can be returned or exchanged within 7 days of delivery, provided they are unused and in their original packaging. Some items (e.g., cosmetics, perishable goods) may not be returnable for hygiene/safety reasons.

7. What should I do if I receive a damaged or wrong product?

Please contact our support team immediately with your order details, and we will arrange a replacement or refund.

8. How can I contact customer support?

You can reach our support team via:
📧 Email: [Insert Email]
📞 Phone: [Insert Phone]